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The gambling website we have researched for this article is Casino Girl. It is closed, and the reasons for it are quite serious. First of all, Casino Girl has been found guilty of association with the Casino Affiliates Now group, which has been proved rogue due to the unprofessional treatment of the clients. It has ignored players’ complaints on multiple occasions and imposed large fees on withdrawals.
However, the interference with the infamous affiliate program is not the only reason we have placed Casino Girl on our blacklist. During its run, its unethical business practices caused some pretty serious issues to customers. We have more info on this case in our review!
General information
Every gambler knows that a legitimate online casino has to have a license issued by the respectable authority. It is a seal of approval that confirms a casino is qualified to operate. Some authorities are trustworthy, some aren’t, and then there are some whose license equals to not having a license at all.
One of such jurisdictions is Costa Rica, and Casino Girl was licensed precisely there. Costa Rica issues only standard business licenses, and these are easily attainable. As a result, you have a casino that can operate in whatever way the operators see fit, as such authorities offer no protection to the players whatsoever. This often leads to predatory terms and conditions, violation of the bonus terms, and so on.
The games Casino Girl used to hold were available only for instant play. Therefore, the users were not able to download the application and play the games while offline. However, there was a possibility of accessing the casino through a mobile device, so the operators could rip their customers off while they were on the go as well.
The live gaming option was also offered so that the players could have a sensation of being in an actual land-based casino. The fact that the live dealers were attractive girls who were the trademark of the casino was certainly an advantage.
First impression
Even though Casino Girl is no longer active, we were able to base our first impression on its look thanks to the screenshots available here.
The official website of Casino Girl had a typical layout of an online casino whose intention was to appeal to the audience through the design. The pictures of the strategically covered beautiful young girls were the central part of the website, so as to catch the eye of a person loading it. The pink color of the menu and all the relevant information and options made them stand out on the black background. Not only did the designers make the website appealing, but they also made sure to facilitate players’ navigation through it.
All the basic information were organized in the drop-down menu at the top of the page. The promotions ads were prominently marked, so as not to be missed. All in all, the interface was clear and designed to be easily manageable.
Games and software
The selection of games was almost as satisfying as the look of the layout. There were slot games, card games, roulette and video poker available, and each game type had a wide range of variations. Every player was able to choose a game according to their preferences or search for a particular game by typing its title in the space provided for that option.
However, the software provider that used to supply Casino Girl with all of these games, Betsoft, had bad reputation at the time. It has been caught manipulating the games so that only the highest bets could result in a jackpot, even though their advertisements claimed otherwise. As a result, the software company was taken the license away for a while. It operates differently nowadays, so it seems that it has been improving since then. However, the fact that Casino Girl used a questionable software provider remains.
User experience
Based on everything we know about Casino Girl, we were not surprised when we came across negative comments about it posted by some members of the online gambling community. The casino has closed its virtual doors for good, but the bad reputation it had previously gained lives on.
Numerous users have reported troubles with unresponsive customer support and suspiciously high casino bonuses. The casino used to restrict players from a rather large number of countries from claiming any bonus money. Therefore, those people could deposit at Casino Girl, but they were not eligible for bonuses.
The complaints about Casino Girl are not much different from the complaints about its affiliate program. The main reason players used to dislike this casino and rate it negatively is poor customer service and resemblance to other rogue gambling websites.
In general, playing for real money means trusting a casino with your funds. If the operators and the support team seem incompetent, the casino will not leave an impression of a trustworthy website on you. If so, you should most definitely take that as a hint and continue your research for a decent casino. The fact that this one is closed speaks in favor of this theory.
Pros and cons
The only advantage Casino Girl could show for while it was active was the appealing layout. Even though it was not particularly imaginative or creative, it was catchy and it could stick with players. It was also quite transparent, thanks to the color combination and the way options were organized. Other than that, we really cannot come up with anything positive to say about this online casino.
On the other hand, the cons began piling up the moment we found out that Casino Girl was associated with the Casino Affiliates Now group. In a way, that piece of information clarified the unresponsive, almost clueless customer service. On top of that, Casino Girl had a software provider that was known for violating the rules. When you add the questionable bonus terms to the equation, it becomes clear why it has been shut down.
Our verdict
To sum up, Casino Girl was nothing but a website appealing to the eye and damaging to the wallet. Thanks to the fraudulent software company that used to provide for it, the games did not quite offer all the advertised bonuses. We strongly advise you to carefully research all the aspects of an online casino and stay away from it if it even remotely resembles this one. The only thing left for us to say is that we are definitely not surprised that the operators of Casino Girl turned to Costa Rica for the license.
Casino rating
Complaint resolution: 3/10
Cashout time: 3/10
Casino software: 1/10
Jurisdiction/license: 2/10
Total score: 2/10
