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- Licensed by: Curacao
- Minimum Deposit: $10
- Minimum Withdrawal:$50
- Cashout Limit: Over $1000 a week
- Live chat: Yes
- Live game: Yes
- Mobile gaming: No
We wouldn’t be too harsh if we started this review by stating that Diamond VIP Сasino is neither a diamond class nor a VIP casino. It’s just another representative of the Engage Entertainment Group Inc. that use the same means as their sister casinos. Both of them have Pragmatic Play among other software providers to support their games, thus players have experienced similar problems at Diamond VIP Сasino, as they have in Thebes Casino or Moons Casino, for example.
First Impression
Unlike other online casinos owned by the Engage Entertainment Casino Group, Diamond VIP doesn’t follow the usual web design patterns. Their homepage is neither colorful not clear compared to the others. The background is completely dark with a few poorly designed diamonds scattered here and there on the screen.
Everything you need to know about gaming options can be found in the game section. You can browse through different game categories, including inevitable slots, table games, live casino games and select the game you would like to play. Needless to say, the slots, along with different promotions and appealing casino bonuses offered to new players, have occupied most of the homepage.
They have a live chat box clearly displayed on the homepage and is available 24/7.
The casino also provides a quick step-by-step registration guide, but it seems that only an instant play allows you to gamble at this online casino. All in all, our general impression is that there is nothing exceptional about this online gambling venue. Moreover, their management didn’t put much effort into attracting players with design features, and they definitely cannot compete for the best-designed website award.
Software and Games
Diamond VIP Casino has opted for several different casino software providers such as Betsoft, Parlay Gaming, Rival and others. The name that pushes the alert button is Pragmatic Play, another name for the cheating Top Games, that was involved in the scandal with the crooked online slots in 2009.
They removed an essential wild symbol from the slot games. The slots outnumber all other types of games offered on this gambling site. You can select your favorite video slot developed by different software providers, all of which are listed in the video slots category. In addition, if you want to stay updated when the new slot games appear on the site, you can find them easily in the specific section.
Also, there is a practice mode where you can play games for free. Once you are sure that you know all about the game, you can start gambling for real money. The choice of various table games and video poker games is scarce compared to the vast selection of slots, and in our opinion, this is another disadvantage. However, players can still find versions of classics like poker, Blackjack or Bacarrat. Another downside of Diamond VIP Casino is that they offer an only instant play on the site to visitors.
Banking and Payout
We have already witnessed a lot of issues that players faced when they were just willing to get their money from the sister casinos. Unfortunately, the situation at Diamond VIP Casino doesn’t differ much. They have all standard methods for placing a deposit or paying out that are applied at any other online casino. But the problem lies in the withdrawal process that can take 15 to 18 working days after the completion of the verification process. In particular, there were many cases when the casino requested additional documents just to extend the process of account verification. The recommended casinos should always make an effort to pay out their customers quickly and efficiently, and these delayed withdrawals only show that something is wrong with the casino operator.
Another drawback of Diamond VIP Casino is their terms of withdrawal. They have limited the amount of withdrawal to $1500 per request. This is an absurd rule because if you won a progressive jackpot, it would take you years to withdraw all your winnings at a payment speed rate of 15-17 working days.
Scamming Terms and Conditions
The actual horror was waiting for us in the T&C section. There is a notorious condition common for all members of the Engagement Entertainment Group regarding limited withdrawals. If you decide to gamble with less than $250, you will be able to withdraw only 10 times your deposit. Now let’s take a look at the aforementioned situation. You hit the progressive jackpot after you deposited $200. According to these terms, you can only take $2000 and say goodbye to the rest of your winnings, as the casino will clear your account. This is what we call a shameless robbery.
Although most of the gambling sites have terms and conditions on termination of player’s account, we think that the terms at Diamond VIP terms are unacceptable due to the lack of time that they give their gamblers to come back. In other words, if you decide to stay away from this casino, or stop gambling for more than three months, the casino has a right to claim anything they find on your account. Other casinos allow their players to stay away much longer before closing their accounts, i.e. 18-24 months.
Players Complain About Cheating Customer Support Agent
In our thorough research of the violations committed by this casino, we encountered some severe accusations against a customer service agent who mislead the player after they have tampered with the deposit bonus terms and conditions.
Namely after depositing a considerable amount of money this player had played through the wagering requirement for this bonus and wanted to withdraw. The customer support agent then informed him that according to this specific bonus conditions only 10% of the bet goes to the bonus so that he has to spend some more money to fulfill the wagering requirement and cash out.
The player continued to play only to be denied cashout again, now with a different excuse. Once he realized that something is fishy about the way this casino operates, he checked the T&C himself. There was no sign of the condition the agent referred to, so he decided to file a complaint at a watchdog site and warn players about the foul play of Diamond VIP Casino.
Good Things vs. Bad Things
Unfortunately, we can find any decent advantage this casino can offer gamblers. The only good thing is that we have escaped all their scams and now we can warn you.
Downsides
- Member of a blacklisted Engage Entertainment Casino Group
- Cooperation with former Top Games software provider that has done a lot of damage to online gamblers
- Restricting Terms and Conditions that don’t allow small deposit players to win big
- Customer service that is prepared to cheat and mislead players in order to withhold the payout
- Unacceptably long withdrawal process that takes 15 to 18 working days accompanied by the single withdrawal limited to $1500.
The Final Word
We think we have said enough and have raised numerous red flags that will deter you from visiting Diamond VIP Casino. This fraud casino can only offer frustration and disappointment to the players. Steer clear from them!
Rating
Jurisdiction:6/10
Software: 3/10
Cashout: 1/10
Customer Service:1/10
Overall:3/10
