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General Information
Empire Casino was licensed by the Curacao eGaming, and it was stated that it accepted players from the United States. Unfortunately, we couldn’t find a lot of information about the casino website as it is no longer operating. However, we came across some relevant information about its rogue business practices; therefore, it earned a special place on our blacklist.
First Impression
It is clear that we can’t say much about the casino that is out of business, but it was poorly thought out in terms of conditions and functions the casino should have provided. Seemingly, it had a professionally-looking website, but it was only a fake image of this cheapjack casino. The first-time bonus offer was $2,000. However, the bonus terms were quite unclear as well as the terms and conditions in general.
The casino claimed that the maximum withdrawal amount per week was $25,000, which later would prove to be false. Their real maximum withdrawal was $2,000 proving that Empire Casino didn’t value its own regulations. It is evident that they were writing those terms and conditions only because it was required. Moreover, the terms and conditions were often quite arguable, and that was the strategy to mislead players.
Empire Casino had numerous complaints from the users regarding payout problems, and they were mentioning how there to help them. Therefore, we doubt that this casino had customer service at all. Also, the clients used to complain about the delays of all the payments for several months without any additional information.
We must say that our first impression about this casino is quite negative, and no wonder it is currently out of business.
Games and Software
Empire Casino didn’t have an impressive collection of games, and the same thing applies to the game bonuses and winnings. For instance, in some slot games, the maximum winning for the progressive jackpot was $30,000, which is not that impressive compared to other casinos.
The casino was using games from the iGaming Networks software providing company. Some of those you may know as FutureBet, a disreputable group that is widely known for its rogue business. FutureBet began its independent service in 2002 under the license of World Gaming. They had numerous controversies about the robbery having a massive debt to players and licensing companies.
After the players realized they are not going to be paid, they had started with various complaints and attacks so that FutureBet couldn’t resist any longer. Therefore, FutureBet had changed its service under the name of iGaming Software in 2008 and looked for new licensees to add. Now they’re recognizable as GameTech Solutions.
The reason why they have changed the name of the company is to hide their illegal activities such as theft and the fact that they owed around $5 million to players due to their unresolved licensing and other legal issues.
FutureBet/IGS/Gametech Solutions is estimated to have controlled more than 400 licenses, which makes them the largest scam company in online gambling industry.
User Experience
The users complained about the Empire Casino mainly because of the irregular payments and poor treatment by the customer service agents. The casino delayed the payments quite often without any significant reason. Also, it only cared about the players’ deposits, nothing more.
Customer service was available only via live chat, and the users couldn’t reach support representatives at all as they were unavailable for most of the time, despite the information on the website where it was stated that “live chat support is available 24/7.” It is another major disappointment by the Empire Casino. Therefore, the users’ dissatisfaction with this casino is clear enough due to the bad reviews left.
Pros and Cons
Pros:
- The casino is no longer operating.
Cons:
- Stealing money from its players
- Collaborating with the FutureBet group
Our Verdict
When you are searching for an online casino with a goal to deposit your money and start gambling, you should watch out whether it is safe and secure. The second main thing is the casino software. If you see that the casino is having some issues with the software providers (or if it’s using a pirated software), it is a clear sign that it is practicing rogue business.
Always check review sites about a particular casino; they will provide you with plenty of information on whether that casino is safe or not. Also, by searching for the reviews, you will have an opportunity to check whether the casino is on the blacklist or not.
Unfortunately, none of the rules of a legitimate online casino applies to the Empire.
The managers never tried to prove they respect the clients, and they never stopped with immoral business practices.
Casino Rating
- Customer Support: 3/10
- Cashout Time: 2/10
- Software: 1/10
- Jurisdiction: 6/10
- Total: 3/10
