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General Information
Dreams Casino entered the online gambling market in 2005, and it is a part of the Ace Revenue group of casinos. The casino group is famous for its criminal activity and bad reputation. Therefore, this casino is not far away from them in their rogue business practice. It was licensed in Costa Rica, and that is just another information that hints at us that their quality and the way of conducting their business might not be on a high scale.
First Impression
The first thing we noticed when we entered the Dreams Casino website was their motto “where dreams come true.” On the cover of the site is a promo section where you can see all the trending games and other special offers. However, the appearance of the website doesn’t evoke any particular emotion — the background is in the dark-purple spectrum, and the design seems decent, but that’s it.
On the other hand, the structure of the site is good, and we liked the way the games are divided and how everything is in order. In addition, the casino has a VIP department where you can become an honored member and enjoy the benefits of the elite lodge. There are five VIP levels available, with the last one being invite-only. However, for the others, all you need to do is place enough deposits in order to get in.
On the Dreams Casino website, they also offer 24/7 customer support and live chat.
Games and Software
When it comes to the games section, unsurprisingly, the most significant number of games belongs to the slots — this casino features more than a hundred. Besides that, there are also classic card games, such as video poker, blackjack, etc. We must admit that the number of games in each category left a good impression on us. Dreams Casino does have a decent number of games to offer to their players — that is a fact. Furthermore, the games are incredibly amusing and of outstanding quality.
Dream Casino is powered by RealTime Gaming — one of the most popular software providers on the market today, and we can’t say anything bad in that regard.
RealTime Gaming entered the world of online casino games in 1998 and was among the first ones who took their games to the Internet, which makes them one of the pioneers in that field.
RTG has more than 300 games on offer, and the majority of them are video slots. Their games can be included into an existing platform (any multiplatform casino set), or they can be download/instant played. In addition, RealTime Gaming is continuously improving their technology, and they are constantly following the latest trends in the gaming industry.
User Experience
While we were searching for the UX regarding Dreams Casino, we have encountered numerous complaints from the users’ side. They were quite dissatisfied with the casino’s treatment. According to the players, the casino has a lot of problems with delayed payments, and they are not very responsive to the players in urgent situations. Moreover, the payout problems seem to be a constant here. However, the casino seems to make sure that most of them are solved.
But the main question remains — why does this casino have so many problems with paying out the players? Sadly, we don’t know the right answer to that question, except for the possibility that the casino is involved in some shady practices. But until we know for sure, Dreams Casino is going to stay on our list of blacklisted casinos.
When it comes to user testimonies, one user had an unpleasant experience with Dreams Casino and their not-that-active customer support regarding funds withdrawal. The player had sent all the documents needed for the verification, and the casino found a way of not paying them because of the changes in their last name, even though the user had sent all the new documents needed. The conversation between the casino and the client was highly disappointing, and they didn’t help the player with anything.
At the end of the case, they told the user how the payout couldn’t be possible because they broke the terms and conditions of the casino, and that was it. They didn’t even have a valid argument. Even the worst of rogue casinos usually cover themselves through the use of somewhat shady terms and conditions. However, the Dreams Casino didn’t really bother to do so. Moreover, they outright refused to make the payments and didn’t care about the appearances.
On top of all that, Dreams Casino’s response rate is incredibly unprofessional. It is unbelievable just how long it takes for the casino to reply to some complaints, and they have made the worst excuses for that. For instance, customer support usually answers the same thing to everyone, regardless of the nature of their problem.
Either someone from the administration is not in at the moment or the representatives always finish with the “will respond, as soon as the casino finds a proper solution to the problem.” Well, fellas, the appropriate solution for the problem is to pay the people who won at your casino. However, the worst kind of behavior is when they simply stop replying. Only then do you see everything that is wrong about them. It is not right to treat their players who deposited their money with this casino like that. It is bad for business, to say the least.
Pros and Cons
Pros:
- Quality software provider
- Interesting website
Cons:
- Withdrawal procedure takes too long to complete
- Refusing to pay their players
- Poor customer service
- Poor license
Our Verdict
Despite their efforts to solve all the problems they have with their clients, the Dreams Casino are still doing shady things, and that’s a fact. Although we can’t say that there is no better future for this casino, they still have a long way to go. However, this casino needs to get their stuff together and work aplenty to solve all of their problems. Otherwise, they are going to lose their whole player base.
All in all, the Dreams Casino is rogue because of their payout problems and inadequately treating the customers. And even though they offer some truly amazing games, they promise their players unicorns and rainbows and don’t give them anything in return. We believe that all players want is to receive their money after they win it, otherwise, why would they be playing at an online casino in the first place? Unfortunately, it seems that this casino doesn’t share our opinion. Therefore, we deem it unworthy of its players’ trust, which is why we would never advise you to play there.
Casino Rating
- Customer Support: 5/10
- Cashout Time: 4/10
- Software: 8/10
- Jurisdiction: 2/10
- Total: 5/10
