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Le Bon casino is among the most rogue casinos in the world. It is owned by the notorious Ace Revenue group, known for slow or no payouts and poor customer support.
Rogue Casino Review: Le Bon Casino
This France flavored online casino was launched in 2015, and it is owned by notorious Ace Revenue (a.k.a. Gambling Wages, Virtual Casino Club). As its sister sites Silver Oak, Royal ace and Planet 7, it should be licensed by jurisdiction of Costa Rica, but there is no information about the license on the site.
For almost two decades, Ace Revenue is known for unethical business practices, mostly considering delayed or dodged payouts and poor customer support. The conditions in this casino family have worsened since the moment they moved their headquarters from Costa Rica to the Czech Republic.
General info
The casino supports Credit cards, Debit cards, BitCoin, Skrill, Bank Wire Transfer, and Person2Person as their banking methods. The minimum withdrawal limit is €100, and the maximum €2500 per week. Don’t forget that there is also a maximum win limit, being 10x the deposit. Minimum deposit is €20. A withdrawal fee of €40 might apply for international transactions.
There is a VIP club with 5 levels (Bronze, Silver, Gold, Platinum, and Elite), offering attractive benefits, monthly insurance, higher table limits, enhanced support, etc. The Comp point system awards most loyal casino players with one comp point per €1 wagered, and 100 comp points can be redeemed for €1, but the minimum redeemable amount is 1000 points.
Their welcome pack consists of 100% up to €100, triggered by min €20 deposit, with WR of 30x(d+b) for slot games, and 60x for video poker and table games. This deposit bonus, like all other bonuses on this site, is sticky. Plus, the bonus may be spent only on the following games: Slots, Keno, Bingo and/or scratch games.
There are also second deposit bonuses. The casino offers a 100% bonus (with no maximum limit specified), for either slots & keno, or all the other games, depending on the player’s choice. Both of these bonuses have unlimited wagers and allowed winnings, which sounds too good to be true. There is no RTP information displayed on the site.
Le Bon Casino also has weekly promotions, and slot machine and freeroll tournaments.
First impression
The site is easy to navigate, especially if you speak French. On the top of the homepage there is a bar with Play Flash, Download, Promotions, VIP programme and Contact us sections. There is no license information, but you can see golden greek-olive clipart instead of it, proudly claiming that this is the best casino. Flash is necessary if you intend to play online. The interface is user-friendly, and the simple black and gold background mimic the French elegance. Fortunately, the site seems not to accept new players for the time being.
Games and software
Like other members of Virtual Casino club, Le Bon Casino runs software developed by Realtime Gaming. It is available for instant online play through a browser, but you can also download it to the PC, tablets, and smartphones (Android and iOS supported). There are around 200 games on the site, which is a rather low number. These include video slots, table games, video poker machines, and parlor games. Video slots are fine, but look rather old-fashioned. Table games comprise Baccarat, Blackjack, or more exotic games such as Match Play 21, Pai Gow, Tri Card Poker, Rummy, etc. Video poker games on the site are Deuces Wild, Jacks or Better, Bonus Poker, Aces and Eights and so on.
User experience
Le Bon Casino shares slow or no payout and poor customer service with all its sister casinos. There is allegedly a 24/7 live chat, but you can access it only after signing up and still, you might not get a reply. Email is also unresponsive, and francophone players complain on terrible French in which it is written. There is a telephone line free of charge, and it seems that this is the most reliable option for communicating with the staff. Even the officially previewed payout period is too long (10-15 business days), but in reality, it can sometimes last for up to 6 months or even longer.
One of the main problems with this casino is the unfriendly, restrictive and suspicious Terms and conditions. Apart from the fact that they are not always clear, the cashout terms for bonuses and promotions are often very complicated and confusing. So for example, they allow the casino to confiscate any balance being on the account in case of dormancy (account not active for 90 days). And the Company reserves the right to change the Terms and Conditions at any time without warning the players.
Like the withdrawal limit of €2500 per week is not low enough, it also applies to progressive jackpots, which are funded by the casino software provider, and not the casino.
Ace Revenue group which owns this casino is extremely notorious because its gambling sites are aiming unregulated grey markets. The strategy is to attract players with unreal bonuses and then practically steal their money by intentionally complicating the withdrawal processes. Cases of account ban or lockout are also not rare strategies among casinos owned by this group. On top of that, it is associated with Virtual casino group, which is also well known for slow processing of withdrawals and orchestrating verification documents issues in order to dodge payments.
Pros and cons
PROS
- user-friendly site
- available in download, PC and mobile versions
CONS
- lame license
- slow or no payouts
- unfriendly Terms and Conditions
- notorious management
- bad customer support
Our verdict
The main problems with this casino are the secondary license and notorious casino operators. Besides, the casino bonuses sound very attractive at the beginning, but they are all sticky, and it is almost impossible to meet the wagering requirements. The obscure Terms and Conditions and lousy customer support are there to make it even harder to claim the winnings. And even if you are lucky enough and don’t get refused or banned, you will most probably wait for months to get your money. There is not a single thing that recommends this casino. Think twice before you give them your money.
Casino rating
Customer support 1 /10
Cashout time 1/10
Software 8/10
Jurisdiction 1/10
Total 2,75/10
