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Million Minds: A “Million” Unresolved Non-Payment Complaints
Million Minds is another one in a long line of online casinos blacklisted due to non-payment issues. This casino applied the typical stalling tactics, delaying the withdrawal processes, often indefinitely. Although licensed by Kahnawake, the Million Minds Casino hardly abided by any rules and regulations.
They were unresponsive to player complaints, so taking your issues to the regulatory body itself or other mediators would’ve been just as fruitless as contacting the casino’s support on your own.
The casino is closed, but they seem to have achieved their original goal of running away with the players’ money.
General Information
There’s not a lot of information on Million Minds available, which is understandable since the casino had joined the list of blacklisted casinos on nearly all reputable casino review sites over a decade ago. They got in, stole as much money as they possibly could, and got out. There are few remnants of Million Minds Casino online, but it would take some digging to find even the most basic information on it.
From the player complaints that our research netted, it’s apparent that Million Minds never intended to become a reputable casino. Instead, they recognized the opportunity in the online gambling industry and took advantage of unsuspecting players.
Nevertheless, every online casino with a plethora of unresolved player complaints, especially those regarding non-payment, is short lived. And so, the Million Minds Casino eventually shut down.
First Impression
Not much can be said about Million Minds today since the casino no longer exists. If you visit what was once their URL, you’ll see a page informing you about the availability of the domain. Nobody has claimed the domain yet, although interestingly enough, there is a “Million Minds” management services company.
They currently hold a domain with a hyphen between the two words, though millionminds.com might have been better suited for their SEO purposes. That said, we highly doubt they’re familiar with the previous holder of the millionminds.com domain. And on the off chance that they are, they probably don’t want to be associated with a group known for mistreating their customers.
Games and Software
Million Minds did try to keep up the appearance of a legitimate casino, at least in their early days.
Apparently, they might have not concocted an elaborate enough plan since the scam revolved around outright refusing to pay out the players’ winnings. However, they have invested significant efforts in developing their casino. It looked pretty decent, at least on the surface.
Moreover, the people behind Million Minds went out of their way and even created their own casino software. It wasn’t anything new, innovative, or mind-blowing. In fact, it wasn’t on par with any of the established software providers. Their games library was scarce, offering a handful of slots, table games, and several card games. Furthermore, their titles looked like cheap spin-offs of popular games by other developers.
Creating and utilizing custom software opens up the possibility of running rigged games. Although it’s difficult to confirm whether or not that was the case with Million Minds, it isn’t exactly standard practice for a casino to have complete autonomy in regards to their software. In these situations, the casino should have had a TST certificate to attest to the fairness of their games. Think of it as a type of a safety net. Otherwise, the players would have no guarantee that the casino hadn’t just adjusted the paylines and the bets as they saw fit.
Furthermore, unlike most sketchy online casinos that can be recognized as a scam from a mile away, Million Minds actually obtained a gambling license. While still up and running, Million Minds operated under the license provided by the Kahnawake Gaming Commission.
In other words, the players had no reason to suspect that Million Minds would go AWOL with all their winnings.
User Experience
The first signs that something was off with this casino appeared when an unexpected amount of player complaints regarding non-payment and lack of support kept coming in. This is always a giant red flag and a clear indicator of rogue casino operations.
The initial e-mail correspondence between Million Minds and their players seemed professional enough. They would apologize for the inconveniences and provide a reasonable timeframe within which players could expect the payment to go through.
The standard response featured a “problem” or “issues” they were experiencing with the specific payment method you chose. However, everyone’s patience is limited. After several “3 business days” delays that lasted for an entire month on occasion, players started pointing out the obvious.
It’s highly unlikely that a company is experiencing issues with all payment methods simultaneously. And it’s virtually impossible that these issues could not have been resolved over such long periods of time.
It quickly became apparent that either the issues never existed in the first place, or Million Minds wasn’t actually doing anything about them. In either case, the end result was the same for the players — a fat zero deposited to their bank accounts.
After they’ve exhausted all possible excuses — somewhere around a month or two in — Million Minds would simply cut off all communication. Any further attempts to contact the casino would be in vain.
A cowardly move on Million Minds managements’ part, if you ask us.
Pros and Cons
| PROS The casino is closed | CONS Non-paymentWithdrawal stallingUnethical business practicesPoor customer service, unresponsive to player complaintsIn-house software |
Our Verdict
As with all casinos that are blacklisted as a result of non-payment, this one is also a no-brainer. There is no other choice than to categorize Million Minds among the worst of the worst. Although not preferable, it’s one thing to have to wait 2 weeks for your request to be processed. But never getting a penny from the casino, now that’s a whole different story.
We would advise you to avoid Million Minds at all costs, but since it’s been closed for a while, we can all rest easy.
Casino Rating
Customer Support: 1/10
Cashout Time: 1/10
Software: N/A
Jurisdiction: 7/10
Total: 3/10
