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SuperCasino is an online casino that has been operating since 2008. It is a part of an affiliate program of Netplay Malta Limited, a subsidiary owned by Betsson AB, a Swedish company. The casino was licensed by the Alderney Gambling Control Commission and the Gambling Commission of Great Britain. Besides, we managed to find out that SuperCasino accepts players only from the United Kingdom, Serbia, and Ireland. However, the fact that they operate mostly in the British Isles is their big flaw with regard to other players. Moreover, SuperCasino claims to be one of the most famous and longest-running TV casinos in the United Kingdom. They also broadcast the live shows on Channel 5 every night.
First Impression
The players can see immediately what this gambling platform has to offer, and that is the right first impression. The dark-themed website seems quite decent. Although it doesn’t look too impressive, it is not basic either. There are multiple sections available, such as live games and casino promotions, to name a few. All the information about the casino, starting from the terms and conditions and ending with the responsible gaming policy, is available at the bottom of the page.
All in all, our first impression was quite positive. It seems like the casino has an excellent team behind its website, as well as a reliable customer service. However, there are reasons why they are on our blacklist, and they overshadow their glorious image.
Games and Software
On the SuperCasino website, you can find all the classic casino games such as Slots or Roulette. Besides, they have video adaptations of the classic table games, such as Blackjack. All of them are presented in a separate section, so it is quite easy to find any game you are looking for. Slot games are undoubtedly the most popular ones, and they outnumber all the others. Moreover, there is Live Roulette and other sections dedicated to this game, such as Roulette Express. Just like most of the online gambling platforms, this casino offers Jackpot games and others. From our view, the games are entirely original, and most of them provide smooth gameplay and excellent features. Furthermore, the graphics and the audio-visual effects are marvelous, and it is indeed a pleasure to play these games. We were delighted with the variety of content they had to offer!
Besides, SuperCasino uses IGT software, and that’s a huge plus. When it comes to casino software, IGT is one of the leading software providers on the market. They’ve set their standards high and are shaping the future of the gaming business with their innovations. Their games are advanced and easily recognizable — they always have a futuristic look. Moreover, IGT’s work is widely acknowledged around the world, and we must admit that this casino has a significant advantage on the market if they are using their games. However, it doesn’t mean that we are going to turn a blind eye to their mistakes just because they feature games of a renowned provider. Customer service is more important than the games offered and is one of the critical aspects of every business. Therefore, the players should be put first in the gambling industry as well.
User Experience
As we have mentioned above, users are the essence of every casino. Or that’s how it should be. Well, it seems like SuperCasino has forgotten about that because we found out about the complaints regarding withdrawals and other mistreatments. The users had issues with payouts, and the live chat support was doing nothing to help. It’s a typical pattern — the support was delaying the procedure with lousy arguments of how “they are trying to fix the problem.”
Poor excuses for not paying the players is not a good way to do business. An unfortunate experience of one of my acquaintances perfectly illustrates the shady business practices of this casino. He had made around 6,000 GBP with them, and they kept his money for no particular reason. When he contacted the casino with the complaint, they told him that he had some issues with his account, and that they had blocked it for some time (without even notifying him). After a while, he made another deposit to re-activate his account and sent his details (ID and other personal information). Months have passed, and he has heard nothing from them. They didn’t send him anything even remotely related to the activation of his account. He spoke to the manager many times, but all in vain.
However, this sad story came to its end when the casino canceled his withdrawal request due to the failure to meet the wagering requirement that was never mentioned before. Although it is the legitimate case, this was an example of another rogue casino practice. After all, my friend gave up and closed his account for good. There were a few complaints regarding similar matters, and all of them ended the same way — with no reply from SuperCasino.
Ultimately, the main reason why so many casinos get blacklisted is that they don’t treat their clients properly. And SuperCasino is one of them because of many unresolved cases of not paying their players and their illegitimate changes of casino’s terms and conditions.
Pros and Cons
Pros:
- Excellent game software
- A lot of games to play
- Live games
Cons:
- Payout issues
- Unresolved problems with their clients
- Changes in the terms and conditions without previously notifying their players
- Hidden wagering requirements
- Impolite and poor customer service
Our Verdict
What we have here is a situation where a seemingly perfect casino turns out to be rogue because of withholding payouts of its players, and that is always unpleasant to hear. SuperCasino is one of those casinos that look perfect, but then you end up losing all your money and get your account deactivated overnight for no particular reason. Their players are also facing some serious trust and safety issues on top of that. Most of them had lost large amounts of money, and they are never going to deposit in the same casino again. After all, building trust between the client and the casino is an essential part of leading a good business. And if you ask our opinion, SuperCasino doesn’t provide anything even remotely close to a satisfying gambling experience.
Casino Rating
- Customer Support: 4/10
- Cashout Time: 2/10
- Software: 8/10
- Jurisdiction: 9/10
- Total: 5.5/10
