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- Licensed by: Curaçao
- Minimum Deposit: $10–$25
- Minimum Withdrawal: $10
- Cashout Limit: $10000
- Live chat: yes
- Live game: yes
- Mobile gaming: yes
It wasn’t hard to write a review about this rogue casino. Unfortunately for them, they have provided plenty of reasons to get blacklisted. From stalling with payments to confiscating large winnings from their customers due to alleged breaches of the terms and conditions, Staybet Casino seems to have performed all the dirty deeds they could have to enrage their players. When we tried to visit them and check all this for ourselves, we discovered that they were closed and out of business. We then turned to various screenshots we have found in order to give you an honest review of this online casino.
First Impressions
Staybet Casino was a mixture of an online sportsbook and a casino that offered their customers the options of betting on various sports events, as well as playing classic casino games. Their homepage resembled that of any other online casino. It was packed with a generous offer of different online slot games, while attractive promotions and bonuses were the focus of attention. In addition, all the other games were divided into categories that visitors could choose from. Everything seemed clear and easy to use — there was a support section in the top right corner that consisted of an email, phone number, and a live chat.
Controversial Impressions About the Customer Support Quality
We wanted to learn something more about the customer service Staybet Casino provided to their players only to come across numerous contradictory comments of people who played there.
Some of the comments were extremely bitter and negative, stating that the service was slow and that the live chat agents were ignorant. On the other hand, others claimed quite the opposite — that the customer service was highly responsive and that the agents were polite and well informed. We were on the fence for a while, when we suddenly found a comment claiming that this casino made people write positive comments on various online gambling forums. By then, we had already got a pretty good idea what a scamming bunch we were dealing with here, so we concluded that the Staybet Casino added deceptive marketing to their list of severe crimes they committed against their players. This kind of unacceptable behavior puts a permanent stain on the reputation of the entire gambling community.
However, before we go further and address the numerous players’ complaints that remained unresolved, let’s first focus on the selection of games they offer.
Software and the Variety of Games
There’s a tactic that most of the fraudulent casinos use to attract numerous customers and hide their dishonest and criminal intentions. These casinos usually do their best to obtain a valid and reliable license, and they choose respectable software providers to run their games. In this way, they leave a false impression of a trustworthy and safe place for gambling.
In such a manner, the Staybet Casino obtained a Curaçao gambling license and chose an array of top tier software providers like NetEnt, Betsoft, Microgaming, and many others. This assortment of providers brought them a wide variety of great, skilfully-designed casino games, which most of the gamblers enjoy playing.
Apart from the most popular online slots, Staybet Casino had various table games, video poker, specialty games, and also live games to offer to their customers. You could have opted for an instant play on the site, or you could have downloaded the mobile casino app on your smartphone and gambled on the go. Unfortunately, the casino people abused the trust of both their players and software providers by stooping to their criminal business practice.
Let’s Dig into the Dirt
We haven’t mentioned the withdrawal terms and conditions so far, and we did this intentionally because this is where the problem lies with this scam casino.
Let’s start with what was promised by their terms and conditions. They promised a speedy withdrawal process that would take four working days max for players who chose a bank transfer or credit card payment options, while players with e-wallets could expect their winnings within a day.
This would have been labeled an excellent service, only if it were true. Unfortunately, this casino has done so much damage to their customers in this regard that we were completely dumbfounded with the number of complaints related to delayed withdrawal or stalling. However, bear in mind that there were more than sixty unresolved complaints on this issue on a single site. Although, we are going to give you only one example here, so you can at least get some idea of how corrupted this casino was.
One Month Withdrawal Period?!
It seems that this gambling site has left their VIP player waiting too long to get their winnings. When the user in question addressed the live chat after a month of waiting, they received some ridiculous excuse related to the shortage of staff in the payment department! Can you believe this?! And when the casino kept on stalling with the payout, the player went to the customer service again, only to be served another round of notorious lies — now it was something about the Skrill not working properly. Eventually, the withdrawal was canceled altogether, without any plausible explanation. This behavior is so dishonest and disrespectful that nothing the casino people could have said or done would have washed them clean.
Moreover, there is another horror story about the Staybet withdrawal policy that has ended in the same way as the previous one. In this case, the player had attempted several times to get some info about the withdrawal process before they found out that they could not log into their account anymore and that the casino had kept all their funds. The customer service stayed silent to his complaints.
Changing Terms and Conditions to Avoid Paying
This crime in the online gambling community is an unforgivable one. According to this player’s story, Staybet Casino refused to pay them out the amount of 2270 euros and accused them of breaching the bonus terms and conditions. This is their story in short; This player used to play for a while and won some money using a bonus, but they denied paying them out because they didn’t verify their account. So the user gathered all the documents needed and filed them for account verification.
Meanwhile, the casino offered the player another tempting bonus. They accepted this offer and earned some more money. However, when they wanted to cash out, the casino surprised the user with a ridiculous accusation that they violated the T&Cs of the bonus play, so they refused to pay them out.
The casino was bluntly lying, of course, because it turned out that they had changed their T&Cs deliberately to avoid paying out their customer.
Pros and Cons
After all the dirt that we have dealt with so far, we are convinced that there is no need to mention the good features of Staybet Casino. On the other hand, our goal is to stay objective, so here are both sides of the coin:
Plus Sides
- Has a solid gambling license (Curaçao)
- An array of respectable software providers that provide them with games
Minus Sides
- Not paying their customers out
- Altering their Terms and Conditions
- Ignoring numerous complaints
- Using deceptive marketing to lure players in
Our Verdict
We can only be grateful that these crooks are out of business because their criminal business practice was a disgrace for the entire online gambling community.
Casino Rating
Jurisdiction: 6/10
Software: 8/10
Cashout Time: 1/10
Customer Service: 1/10
Overall: 4/10
