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- Licensed by: Curaçao
- Minimum Deposit: 20 euros
- Minimum Withdrawal: 100 euros
- Cashout Limit: 5000 euros a month
- Live chat: yes
- Live game: yes
- Mobile gaming: no
Times Square Casino falls into the group of the worst scamming online casinos we have ever reviewed. Starting from some general info, playing at this casino would be like digging yourself a hole so deep that you couldn’t even get out of it. So let’s start, because although it’s a dirty job, somebody’s gotta do it. The Times Square Casino is a part of the notorious Game Tech NV Group known for all kinds of misdemeanors and shady business in the online gambling community.
They are currently operating under the licensing jurisdiction of Curaçao after their MGA license was denied by this reputable regulatory body since the Game Tech Group denied compensating a player. If this was not an obvious sign of ruthless liars and cheaters, we have more convincing reasons why you should stay far away from this casino.
They Look Lousy but Offer Appealing Promotions
We know that exceptional web design is not a crucial thing when it comes to choosing the right casino, but it can tell a lot about the intentions of an online betting place. The overall homepage design seems pretty barren and basic without any wow moments that would catch the visitors’ attention. Even special offers like the welcome pack bonuses appear somehow pale and unconvincing. Although they may seem like that on the screen, the Times Square welcome package is quite lucrative and rewarding. They offer a welcome deposit bonus of 100% + 50 free spins for a minimum deposit of 20 euros and the wagering requirement of 35x. This wagering requirement is not time-limited.
Moreover, they also offer a bunch of other attractive promotions like high-roller bonuses or weekend bonuses. This casino promotion is a common thing every reputable and recommended casino would do to attract new players, but the main difference is that they would have no criminal intentions of stealing from them.
Our experience with the live chat was actually satisfying since we didn’t have to wait long before we got our agent online who provided us with all the required info. Of course, we just asked for some general details about the bonuses, and we had to do additional research to find out how the customer support service handles players’ complaints.
The Dirty Business of the Times Square Casino
Unfortunately for the casino, and luckily enough for all online gambling lovers, we didn’t have to search long. This casino has violated and contorted their playing terms and conditions in such an unacceptable way to deny their player a considerable amount of money won in a Roulette game, that the story spread through the gambling community at the speed of light. This cautionary tale should be a part of every single “How to avoid casino scams” guide, and it goes something like this.
The player presumably played multiple Roulette rounds betting on a single number. After his chosen number won 13 times with the 35 euros stake, his winnings amounted to a considerable sum of over 1400 euros. Finally, when he went for a cashout expecting a speedy payout, he was faced with a message from the casino that his payout was denied due to a severe breach of the terms and conditions. The casino claimed that the user in question rudely disregarded the rules by using a betting system in his game, which was prohibited.
This, however, is an outrageous lie because there was no way that betting on a single number repeatedly could ever be regarded as using a “betting system.” This scammed player filed a complaint to a specific watchdog site since the casino completely ignored his attempts to resolve this issue. However, the watchdog site managed to get an answer from the Times Square Casino. The casino confirmed the player’s story while still refusing to reconsider their decision. This case is a blatant example of distorting your own rules to keep from giving someone their money, which is something only common thieves would do.
All in all, after this kind of cheating business practice, the Times Square Casino became an online gambling site to avoid, findings its place on numerous blacklists at the speed of light. The only moral of this story might be — don’t enter an online casino without checking their credibility, software, and terms and conditions first, especially those regarding bonuses.
Other Wrongdoings of the Times Square Casino
Being the part of the notorious Game Tech NV well-known for their scamming practices and cooperation with equally rouge Aff Power Group that encourages casinos to use pirated games software is a crime in and of itself, but let’s start from the beginning.
This group was accused of using fake NetEnt software, which is an unprecedented crime in the world of online gambling. However, that was just the beginning. Furthermore, the Game Tech NV Group of casinos used to hold the MGA license until the dispute we’ve mentioned earlier that put an end to this cooperation. The bottom line is that the Game Tech Group refused to compensate for the damage they had done to players by implementing unfair bonus terms and conditions.
The scandal with unauthorized marketing also deserves a place on this list because it was beyond comparison the worst marketing effort ever. This scandal occurred in 2014 when an affiliate of the Times Square Casino hacked into several different sites posting links to the casino without any prior knowledge or permission from these websites. This kind of unauthorized promotion was an astonishing violation of business ethics that leaves you wondering how far they are prepared to go.
Banking and Cashout Methods
This review wouldn’t be objective if we focused only on the negative stuff, but we can’t help it if a casino gives us plenty of reasons to label them as scammers. We are going to spend some time on various payment methods you can use at this online casino. The Times Square offers a pretty standard choice of both deposit and withdrawal options, ranging from bank wire transfer and credit cards to the ever popular Neteller and Skrill e-wallets. The withdrawal process is promised to take five working days which often turns into seven days, and sometimes, it takes them even longer to pay their players out.
Unreliable Software and Pretty Basic Game Offer
When it comes to the gaming software provider, we have already mentioned that the Game Tech NV operated with fake NetEnt games in 2016. Although, the current situation is different since the Times Square Casino has chosen the Game Scale Software to support their game selection. The problem is that this software provider is also related to some other blacklisted casinos. Besides that, they offer games with basic design and graphics, incomparable to that of the top game providers out there. On the other hand, this casino’s game selection resembles the offer of any other online casino, meaning that the slot games are the most prevalent, while there is a modest offer of live casino games, as well as Video Poker and classic table games.
Pros and Cons
The only positive side we have come across is that Times Square Casino offers tempting promotions. On the other hand, the list of negative features is a long one. This casino denied paying their customer considerable winnings, referring to the shady T&Cs. In addition, they are also a part of the notorious Game Tech Group accused, among other things, of using pirated software. And as if this wasn’t enough, this casino was involved in an unauthorized marketing scandal.
Our Verdict
Stay from this casino as far away as you can because they have committed every crime in the book against fair online gambling.
Casino Rating
Jurisdiction: 6/10
Software: 4/10
Cashout: 1/10
Customer Service: 3/10
Overall: 3.5/10
