Loading...
Those players who wish to pull the rabbit out of the hat and test their luck while enjoying a highly immersive casino experience in the most versatile offer of slots out there might think about checking Magik Slots Casino out.
However, that is not necessarily the best choice they can make. So let’s take a closer look to see why this casino should probably be avoided.
General Information
This online casino is owned and operated by Alpha Interactive Solutions that launched this site in 2017, offering the best selection of slot games that made this site a serious competitor in this industry.
According to their site, they hold the license from the Government of Curaçao, and they made sure to protect all of their customers’ personal information by using 128-bit SSL data encryption.
First Impression
The site is covered with dark shades of black, blue, and white, with frequently changing images on the homepage informing all players of current promotions. From what we can see, the design of those active promotions shows that the Magik Slots Casino made an effort to attract players with an effective and appealing presentation of available offers.
The upper portion of the page features the log in section with the drop-down menu that offers players to choose between 10 available languages the site has to offer. This option can give players a more adaptable and personalized experience while using this site. Not to mention that players who don’t speak English can have an easier time while playing their games too.
Additionally, important tabs, such as payment and support section, are located at the top of the page. By scrolling down the page and moving past the active promotions located at the centre of the page, the players will be presented with a list of all the games available on this site. This list is truly long, so after scrolling a bit, players will find other important information about this site, their privacy and security matters sections, along with the General Terms and Conditions. And in order to accomplish a fully user-friendly experience, players need to have clear access to all relevant information about the casino, and so far, this site has accomplished that while maintaining high-quality design.
Games and Software
Magik Slot has provided a great selection of slots and table games thanks to multiple software providers that include Booming Games, Betsoft Gaming, NexGen Gaming, NetEnt, Spinomenal, and Xplosive slots. All of the games are instant play, so no download is required from the players. In addition, slots and casino games are fully optimized for mobile devices as well, so you will be able to enjoy them on a screen of any size with ease.
Some of the providers on that list are renowned for their fair games and excellent performances. But some, like Betsoft, have encountered issues during the past few years. In fact, their actions have even led to them losing their license at one point. So tread carefully when you visit this website.
As the name suggests, the casino provides an excellent variety of video slots, and as a part of that variety, they offer multiple 3D titles as well. In addition, players are advised to check out Gorilla Go Wild, Superman, 4 Reel Kings, 1 Can 2 Can, 300 Shields, and many other titles provided in sharp and quality graphics. Moreover, the repertoire of slots includes around 300 incredible titles, which is more than what most other sites offer at the moment.
Within the table games section, players will be able to find Blackjack, Roulette games, and Baccarat. While the variety of table games is not astounding, Magik Slots still offers a serviceable number of 17 different games.
On the other hand, Poker games include Poker Three, Casino Hold’em, and Caribbean Stud Poker. Furthermore, players have an option to choose between 8 different varieties of video poker, starting from classic single-hand to numerous variations of this popular game.
For the lovers of specialty games, this online casinos has a separate category called Games of Luck. It is the home of games like Bingo, Fortune Wheel, and a couple of other titles.
As for the fans of true casino experience, this site also offers an option of live casino with live dealers that will bring you that bit of action you are looking for. Additionally, players can play live games with real cash only, and the games include Baccarat, Blackjack, and Roulette.
Bonuses
This casino uses a pretty standard bonus scheme. That means that they have great starting bonus offer and plenty of constantly updating promotions which continuously reward its players. The welcome bonus includes 100% Matching Bonus with the first deposit ever made. However, the first deposit is limited to $1500. In addition, the site offers another promotion for all new players that decide to join, and that offer includes an amazing 200% welcome bonus on the first deposit of up to $2000 with a 33x wagering requirement.
And for players who don’t like to use existing bonus offers and only like to play on their deposit, the site also offers an option called “Insurance Bonus,” which is given by the Customer Support on player’s request. This offer can be claimed only if that player didn’t claim the bonus deposit on their last deposit. This insurance bonus is subjected to a playthrough of 50x, and the maximum cashout is set to up to 20x of the bonus amount given to the player. Additionally, all other terms and conditions that apply to all other games are applicable to this offer as well.
Now, due to so many slots available, the casino has prepared a bonus scheme that will ensure the player’s winnings from free spin rounds provided by the casino. However, the players will need to contact the customer support to in order to collect the Free Spin bonus offer. After that, they can familiarize with the rules of this offer by just inspecting the site’s terms. We managed to find that the players will need to deposit a minimum of $50 after receiving the free spins in order to be able to use them. However, the time frame to make this deposit is four days from the day of receiving the bonus. And in case that no deposit is made after that specified time frame, the support of the site has the right to remove any winnings and bonuses from the customer’s account due to not obeying the initial rules of this offer.
Unfortunately, we have not stumbled upon the information about wagering requirements for this offer. It is clearly stated that the wagering requirements need to be respected and that they will be given to the customer before any withdrawal can be made. Hence, this is a bit shady and confusing, but the customer support needs to be contacted in either case, where players will be notified about further details. Another information we were able to find is that the maximum cashout for this offer is $100.
As always, you should bear in mind that no bonus offer is set in stone. It is commonplace for casinos to change their promotions every month or so. And due to that fact, you should make sure to go through their active promotions and read the terms and conditions of any offer you want to use carefully.
User Experience
Overall, this casino has great offers for their players in store. Furthermore, they use software providers that provide a fully immersive experience of their games along with a huge variety of titles.
However, in order to find more detailed information, we had to dig further into the player’s comments and reviews. Thus, we managed to find many praises aimed at easy usage of the site and the overall satisfaction with the promotions this casino has to offer. Also, a lot of compliments were paid to the really responsive customer support. Usually, an effective customer support team is one of the key elements of good business practice. And according to the site’s terms and conditions, the Magik slots has connected the promotional offers with the site’s customer support in a way that players need to contact them to request their rewards.
Additionally, the toll-free telephone number and e-mail support provides assistance to the players within a day, including the live chat support that has an operator available 24/7 to aid with any query players might have immediately, which is also praiseworthy.
Furthermore, we have been further inspecting player’s comments and formal complaints against the site, and we have not encountered even one complaint that remained unresolved. We were really astonished by that fact and that made us even more intrigued, which is why we investigated more.
Responsive customer support is always a great thing, and even the assertive and marketing oriented one is still a plus since it regularly notifies players about current offers. However, just having a fast support team doesn’t mean that all is good.
We know that we have built them up a lot in the past few paragraphs, but here is where the tune changes.
This super-responsive team suddenly became sluggish when they noticed that the players no longer wanted to spend their money at this casino. There are many examples that show that even after the players have notified them that they wished to close their accounts due to their addiction, which they have full right to do, the casino would still try to keep them playing.
Namely, in a couple of cases, customer support has outright ignored their requests or asked them to send another e-mail, formally insisting on closing their account, after which they would honor their initial request. It turns out that even though players have followed the procedure the support had requested, they have not received a response for more than two weeks.
What they did receive, however, were promotional e-mails and specially customized bonus offers that hooked them even more, and as they stated, lost much more money than they had initially planned.
That type of preying on problem gamblers is something we cannot condone or forgive. This type of behavior is highly unethical, and it shows that the Magik Slots have not been respecting the rules of Responsible Gambling, although they have a whole section about it located at the bottom of the page. Both online operators, as well as the software providers, are obliged to comply with legislative principles of responsible gambling, so the issues such as prolonging of shutting down an account should never happen in the first place. Such player treatment is not only unacceptable since it directly affects the wellbeing of the players but is also highly unethical and predatory.
Pros and Cons
Magik Slots offers a grand variety of games available in 10 different languages, with fully operational 24/7 support. Their colorful repertoire is definitely backed up by excellent software providers that are well worth the players’ attention. So they at least have those things going for them.
However, when it comes to their license, they are just about in the middle. The site holds the gambling license of Curaçao, which is known for its tolerant laws towards online gambling. However, that does not mean that every online casino with this license is rogue or has poor business practice. But it does mean that they have the liberty to operate in their own way and handle customer’s complaints since Curaçao has a practice of not intervening in disputes between customer and operators.
Of course, there are more bad things that we simply have to list here. One of the concerning things about this casino is that they are directly connected to the AffPower Group affiliate program that has been held accountable for multiple cases of cyber attacks, illegal trafficking, delayed payments, and overall unethical behavior. In fact, a connection to the AffPower group is usually a direct indicator that a casino is rogue.
But the main issue that we have to mention here is the way they prey on problem gamblers. Simply refusing to let them exclude themselves from the list of players is just evil. People should have the possibility to work on their addictions instead of getting two weeks’ worth of promotional e-mails, special bonuses, and free spins.
Verdict
Overall, Magik Slots confidently entered the online gambling scene in 2017 and delivered one of the most versatile offers in the industry. The excellent choice of multiple software providers gave players both quality and quantity. In addition, the promotional offers are pretty standard and are constantly updating.
However, the main issue with these is that most of the details in regards to the requirements that need to be fulfilled is that they are nowhere to be found. The Terms and Conditions of the site are full of very brief information, and they are insisting on contacting the support for further details. That policy is completely fine, however, we’ve concluded that the support is more assertive, and not in a good way.
They have been accused of not complying to the important rules of responsible gambling, which is one of the most important things in this industry. Also, the importance of their association with the Affpower Group has brought them to the top of the lists of blacklisted casinos, even though they seem to operate just fine.
Our strong recommendation is to never judge a book by its cover, but in this case, we strongly urge you to leave the judgment to the professionals and follow our advice.
If you have any choice (and you most certainly do), you should avoid doing business with any of the casinos from the AffPower Group, especially one such as Magik Slots, as they have proven that they cannot be trusted with ethical choices.
Casino Rating
Complaint Resolution: 5/10
Cashout Time: 5/10
Software: 8/10
Jurisdiction: 6/10
Total: 6/10
