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Casino Triomphe is an online casino with attractive bonuses and a great games offer. This article explores the reasons why this casino is now blacklisted and should be avoided.
Rogue Casino Review: Casino Triomphe
The online Casino Triomphe has not been out there for a long time, but still, it managed to appear on many online blacklists. Despite their rich offer of games and attractive bonuses, it should be pointed out that this casino has little to no respect for their customers. Besides, it is related to multiple notorious online casino groups. In this article, we will take a closer look at this casino and the reasons why it is now blacklisted.
General Info
Casino Triomphe was established in 2015 by the Game Tech Group N.V. Casinos and is a part of their group of casinos along with ParkLane, Atlantic Casino Club, Casino Blu, and EuroMoon. All members of the group have Curaçao gambling licenses. It restricts players from the United States, the UK, Turkey, Singapore, Italy, Israel, and Belgium. Moreover, the site is available in 10 different languages. The main currency used is Euros, but deposits in other currencies are also accepted, with a conversion fee applied.
Furthermore, deposits and payouts are made through Visa, MasterCard, Neteller, Skrill, and a few other methods, but not all of them are available in all countries, so pay attention. Sadly, PayPal is not available. In addition, the payout time depends on the method used, but Skrill and Neteller have proven to be the fastest so far, delivering the money mostly within a day.
Also, a player might be asked for additional verification documents before the first withdrawal, the usual routine to prove their identity. The minimum deposit is €20, the minimum withdrawal is €100, and the maximum withdrawal is €5000 per month. What is more, SSL encryption takes care of your personal data, so online safety is guaranteed here.
First Impression
The black theme of Casino Triomphe evokes the elegance and charm of Paris’s nightlife. But its dark background can also be repelling to those not fond of such surroundings. This refined aesthetics and the exclusive VIP program all wish to make you feel special and welcome you to the high-class. It’s likely they do all this in hopes that you will forget the casino’s notorious background and predatory Terms and Conditions.
Furthermore, the site is easy to navigate. Its many games are organized into several categories on the left. At the top of the site, there are links to download the casino software, support, banking, and VIP program. Moreover, the links to all relevant pages such as Terms and conditions, Security and Privacy policy, Game rules, etc., are listed at the bottom. In addition, there is also a search box which helps you find what you are looking for. On the other hand, the homepage shows only a big banner with current attractive offers and the list of featured games. The list is arranged in a grid of small blocks, each with its own picture and label.
On another note, it seems like this casino recently changed some of their rules in favor of the players, but it kept the problematic bonus terms from the past, which is very disappointing.
Games and Software
The casino works with many software providers to ensure the variety of its games: Betsoft, NexGen Gaming, Amaya, ELK, Novomatic, NetEnt, Gs, Nektan, Thunderkick, 1x2Gaming. This brings popular games such as Starburst, Superman, Casinomeister Slot, or Gonzo’s Quest.
Casino Triomphe offers over 400 games for playing online, on the PC, or on mobile phones (both Android and iOS are supported). Registration is obligatory, for both demo and real money play. However, signing up is not necessary for demo playing on the mobile version.
Furthermore, the vast majority of the games are Video and Classic slots. The Video slots section offers the players many popular titles, such as Deuces Wild, Alien Poker, Jacks or Better, and many more. Moreover, the Card and Table games section offers Roulette, Blackjack, Poker tables, and Other subcategories. Blackjack, Classic Roulette, or Ra Roulette are all available for live play.
However, what is unique about this casino is the Keno and Numbers section, with classic, traditional, and instant Keno games available. In addition, the Other section also hides interesting amusement possibilities, such as Virtual Racebook 3D, Skratcherz, Fortune Wheel, and Reels of Fortune. Casino Triomphe wishes to give its customers the best experience, which is why its numerous providers constantly create new games. You can find the up-to-date list of them in the “New Games” section.
Bonuses, Promotions, and VIP Loyalty Program
Casino Triomphe offers various deposit bonuses. The newcomers are welcomed with a 300% bonus (only up to €1000) for their first deposit (min. €20), and the second deposit is awarded with 150% (up to €600). Moreover, the wagering requirement for this casino offer is 20x d+b.
And for those really fond of this casino, there is a special VIP loyalty program. Also, this casino grants the so-called comp points for each bet, no matter the outcome. Collecting these points allows you to move through different stages of Casino Triomphe’s VIP program. In addition, each stage brings different bonuses (no-deposit bonus, weekly bonuses, etc.), a personal account manager, and many more surprises.
User Experience
The casino has a 24/7 international telephone line, live chat support, and e-mail to support its customers. However, there have been many complaints about non-responsive customer service, and above all, unprofessional staff, which can be very problematic in certain cases, such as withdrawal issues and problem gamblers protection. Moreover, in the terms and conditions, it is stated that the site has self-exclusion tools for those willing to restrict their bets or shut down their accounts. Still, according to many players, that feature doesn’t seem to work.
Unfortunately, the site doesn’t provide any information on their RTP values, which would be a welcome addition. On the other hand, the minimum withdrawal limit of €100 is pretty high. It all sounds even less attractive when you realize that there is a maximum withdrawal limit of 10x your deposit — an information well hidden in Terms and Conditions.
What is more, this casino accepts players from the UK, even though it is illegal for the British to play at casinos that don’t have the UKGC license. However, this doesn’t stop this casino for taking their money.
In the Bad Company
Ultimately, the main problem with this casino is its close relationship with the notorious Game Tech and AffPower groups of casinos. Game Tech is a group that often changes its name in an attempt to hide their rogue reputation from the gambling community and keep on creating new websites. Furthermore, Game Tech has a long history of unethical behavior, such as tax avoidance and withdrawal issues, unresponsive support, game rigging, etc. Still, one of the most famous was a term it imposed on its members, which limited the maximum amount allowed to bet during non-bonus play in a certain way. This was proclaimed as inconsistent with the European Consumer protection law by the MGA, their previous licensing authority. However, they refused to change it and pay their players back, which led to them losing this license and most of their casino’s credibility. Moreover, there is a lot to read online about AffPower too, whose members were caught hacking different sites, cheating both players and their own affiliates, and using pirated software from NetEnt.
All this sends the message that they don’t care much for their players’ interests.
Pros and Cons
Pros
- High number of games
- Elegant and user-friendly interface
- Good welcome bonuses
Cons
- Predatory terms and conditions
- Notorious affiliates
- Lame or unresponsive customer support
- No progressive jackpots
Our Verdict
This gambling website looks appealing with its high bonuses and many different games. However, their background is dark and hides many customers’ complaints and the management shows a general lack of interest for their players. But despite all this, this casino doesn’t seem willing to stop with its poor business practices, which is enough for us to keep them on our blacklist for the time being. So if you don’t want to waste your money, you should stay away from this site.
Casino Rating
Customer Support: 3/10
Cashout Time: 6/10
Software: 9/10
Jurisdiction: 6/10
Total: 6/10
