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General Information About the Casino:
Established in 2015, Bronze Casino is part of the Alpha Interactive Solutions N.V. group, operating under the license granted by the government of Curacao. This is the general information available when you load one of their URL’s. However, it seems that there are several different Bronze Casino URL’s, and each one claiming different ownership. Another URL of Bronze Casino claims that it’s owned and operated by Game Tech Group.
This in itself has been raising eyebrows about Bronze online casino. It is powered by Game Scale software solution for its instant play casino. General Terms and Conditions match closely when comparing two Bronze Casino URL’s, and the graphics of the two are nearly identical. Other sources, however, point to the information that Bronze teamed up with reliable providers like NetEnt, BetSoft, and NextGen, to name a few. These software providers are very credible in its respectful industry, and the affiliation with Bronze as a casino may hurt their perceived rank. In fact, NetEnt as an award-winning software provider is well known for its extraordinary 3D graphics and authentic animations.
Pay close attention to the bonus terms too, and get familiar with Terms and Conditions. Initially, they present a nice, welcome package. On the surface, the bonus package is very appealing, allowing you to claim 4000 euros across your first three deposits. Withdrawal and deposit methods are favorable, including the bitcoin.
First Impressions
At first glance, this blacklisted casino offering a wide selection of good games appears promising to the untrained eye. The site loads quickly engaging content, and a good variety of stylish games available in instant play and download.
Games and Software
Bronze Casino offers games from several developers. However, the most notable provider on their website is “GameScale”. A relatively new provider with a solid variety of games in their offer. The games seem legitimate but they are rather basic. Moreover, this developer doesn’t provide the RTP rates for their games, so playing at one of the casinos that use this software might be unwise.
Overall, while their software isn’t the worst we have seen, it’s not something to write home about either. The games are very basic and there are several issues players have noted that bring this provider down.
User Experiences
The core of your business: revealing facts about zeroing in on the problem player
Unfortunately for the players explicitly requesting to close their account, Bronze will do the exact opposite should you make that request. Is this a good thing? No, by any means.
The problem players who have acquired the self-exclusion status are people who wish to voluntarily limit or even stop their gambling. It appears as though the Bronze has found a niche in the online casino market by actively soliciting and aggressively pursuing problem players.
Exploiting the problem gamblers, they prey on the very people who are attempting to discontinue or limit their playing habits. Spamming with SMS messages and constantly leaving pre-recorded voicemail messages, the Bronze Casino is breaking at least one of the rules of ethical business practices. The unsubscribe button conveniently works on and off, making it difficult for the player to put up their boundaries.
Several occurrences are being reported publicly, exemplifying the problem player experience. In one instance, a secret shopper posed as a self-excluded player, banned from UKGC licensed casinos. He asked if they would take his bet even as a problem player and the answer was very direct, yes!
They also offered him to make a non-visa deposit bonus as a way of bypassing the issue. It is still unclear if they allow UK players, as the Bronze Casino are not licensed in the UK either. There is so much activity that is speculative when it comes to the Bronze Casino. The contradictory claims about whether or not they accept the UK players are also fiercely debated online.
Let’s set the record straight. Bronze customer service operates as an extended hand of its core business (so it seems), focusing its attention on trying to attract the same group of players. According to several other watchdog sites, they seem to be selective about being available to their customers online through the chat or on the phone. Lots of regular players asking questions about withdrawals find it hard to get through to customer service support. The answers to their inquiries are often delayed, revealing the real focus of customer resolution.
Another example of an unsatisfied prospect player was his attempt to manually set the deposit limit unsuccessfully. The casino asked for the specific reason why he wanted to set the limit. The prospective player found this alarming and perhaps lucked out when he decided not to sign up.
Blacklisted due to unethical business practices Bronze Casino continues to be one of the rogue operators in the online gambling world. One of the most ghastly practices in the industry Bronze Casino is feeling the boomerang effects by the very same problem players they targeted.
Pros:
Good selection of games
Nice Layout and graphics
Curacao License
Cons:
Unethical business practices
Unlicensed by the UKGC yet accepts UK players
No Live chat available 24/7 and rude comments by customer support
Unsubscribe button doesn’t seem to work
Targeting problem players
Our Verdict
Canceling player accounts should be an easy, routine task for some online casino operators. Even when your intention to continue playing is apparent, it does not guarantee they will give you all the money you won, or even withdraw the balance you got solely through depositing funds. Similar behavior has brought casinos to our blacklist before. But, Bronze Casino is a unique case altogether as they usually don’t punish their players for trying to leave. Instead, they try to hook them back in with special offers and bonuses. A casino you should avoid if you can.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 3/10
Software: 4/10
Jurisdiction: 6/10
Total: 3.5/10
