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BetVictor, formerly known as Victor Chandler Casino has been around for a very long time. It was established in 1946 and has had a fantastic reputation for a very long while. This online casino operates from the United Kingdom, although, they have an office in Budapest too. The casino was managed very well for a long time, but once its representative completely vanished in 2018, that’s when all the trouble began. Ever since this year, BetVictor started showing up on lists of blacklisted casinos. In this review, we will explain what led this once very popular casino to its downfall.
First Impression
When you first take a glance at BetVictor, it definitely looks like a very good online betting website. It comes with a very expensive interface and a huge variety of casino games. But something that really caught our eye was that the casino offers dog betting — you don’t get to see this too often on other online casinos. You can absolutely tell it’s a very professional website. It has the UKGC license along with Gibraltar and Ireland licenses, and if it weren’t for the unfortunate changes in how BetVictor Casino operated and the sudden disappearance of its rep, it would probably have remained as such.
It gives off an impression of transparency and favors sports betting, something a UK based casino is bound to do. BetVictor is a principal partner of Liverpool, the English football club, and we hope this alone will set the casino back on a good path.
There is a lot this casino has to offer the moment you land on the main page. The bonuses are aplenty and really eye-catching, and just as it usually goes with rogue casinos, covered in fine font. A lot of users are complaining that you don’t get even half of what’s been promoted in the ad. As we go through the review, we will focus on how BetVictor treats its customers and deals with many problems it’s been facing since the beginning of 2018.
Games and Software
BetVictor teamed up with some of the best betting games developers out there to bring variety for the players. These providers are Microgaming, NetEnt, IGT, OpenBet, Realistic Games, etc. So if you have high expectations of an online casino, this one most certainly delivers. It has hundreds of virtual slot machines for you to choose from, a standard live casino, video poker, and even a whole section dedicated only to Christmas slots.
For all the players that are always on the lookout for brand new and the best, the casino has the “new” section with all of the latest uploaded games. BetVictor has its own smartphone application developed for both iOS and Android, and it is rated quite well in the store. Therefore, you get to do some fun gambling on the go, no matter where you find yourself.
User Experience
If you wish to get more of a realistic picture of an online casino, or any company for that matter, you turn to its users. They are the ones who will give you the clearest image of what’s not working quite well on the inside. First and foremost, BetVictor has been closing far too many expensive accounts lately, and it made players furious. The number of complaints online is ever-growing, and the casino is not dealing with them at all — they’ve all been kept in an unresolved state for a long time.
There is a very lengthy procedure to get your account verified, and yes, it is legitimate and necessary. However, it is due to the fact all of this verification plays an essential role on withdrawals. The rules don’t seem so quite strict on deposits though, and players don’t like it at all. How do you build a trusting relationship with your clients if your company is all about double standards? — Well, you don’t. So if BetVictor at any point starts to wonder why the number of their monthly users is steadily decreasing, it is obvious what they need to look into. Users are reporting that if your winnings are significant, your account gets immediately locked. And the process to unlock it is infinite, even once you’ve provided all the evidence for the account to be enabled again.
Apparently, the customer support will require you to provide them with your driving license, ID, your tax bill, and even a selfie. Sounds a bit too much doesn’t it? Some users refused to send a selfie, as they felt their privacy wasn’t respected. To be quite frank, we would have felt this way already by the time we’ve sent the tax bill requirement. In case your withdrawal happens to be anywhere over 5.000–10.000 pounds, make sure to gather up all of your patience.
Moreover, the terms and conditions have been changing a lot lately, all in favor of the casino. As we’ve previously mentioned, all the bonuses and promos BetVictor offers are under special conditions in fine print. For example, you will receive a 60 British Pounds bonus as a warm welcome to the website. However, you’ll be able to use only 30 on sports betting and the remaining 30 will need to be evenly split on other games. This is something you’re not really aware of and are completely tricked into. Not to mention how the terms for the casino’s affiliates changed for the worse, forcing most of them to cease any cooperation with BetVictor.
Customer Service
If you’re wondering who is making so many players agitated, it is the customer support. It appears that BetVictor’s customer service isn’t very tactful. Gamblers are saying that they are responsive, but that it feels like you’re speaking to a brick wall. The casino offers live chat as a form of support, but you won’t really solve many issues using this method. There is a great chance you’ll be prompted to send a detailed e-mail about your exact problem. If we take into consideration a lot of user reviews online, communication with the customer service looks like this:
Person A: “My account is locked and I provided you with all the evidence I am the rightful owner, please do something.”
Customer Service: “Thank you for contacting BetVictor. We’ve reviewed all the documents and your account is now unlocked.”
Where’s the problem in this? — Your account does not get unlocked at all. It remains frozen and you still aren’t be able to withdraw your money. We all know how going back and forth with all the e-mails can be utterly exhausting, especially if you’re not being heard. Did BetVictor lower the requirements for a good customer support agent?
Withdrawal Methods
Next to software, withdrawal methods are another thing BetVictor is generous with. You can choose a couple of different options, such as bank cards, e-wallets, regular bank transfer, and cheques. And as far as cards go, you can use Visa, Visa Electron, and Visa Delta. As for the e-wallets, there are Skrill and Neteller. And when it comes to PayPal, you can, unfortunately, use it only for deposit.
If you’re lucky enough to withdraw real money, the time frame differs depending on the method you use. We would advise you to use either cards or e-wallets. Maximum waiting time with e-wallets is 2 days and 5 days when using cards. But definitely stay away from cheques, as you’d be choosing a month worth of waiting.
Pros and Cons
It is really hard to count all the pros and cons of BetVictor given its long history of rightful, transparent business. However, it all changed for the worse in 2018, and it became one of the latest casinos to become blacklisted online. Although they still have a lot of pros, it is all thanks to their old achievements and a name that used to mean a lot.
Pros:
- Good software
- Professional looking website
- Long history
Cons:
- Bad terms and conditions
- Withdrawal issues
- Unprofessional customer support
- Lengthy account authorization
- Poor bonuses
Our Verdict
As a testimony that bad management can completely destroy good business, we declare BetVictor as a rogue casino. At least for now. All up to this year, it was well known as a decent online casino until its reputation completely plummeted. For now, we do not advise gambling at this casino, the chances are you probably won’t receive your money. Even if you do, it will be after an exhausting round of back and forth convincing and arguing that everything is legal on your end. However, we will keep a close eye on BetVictor and see if anything changes in the future — you never know, they might just go back to their old ways.
Casino Rating
- Complaint resolution — 1/10 stars
- Jurisdiction — 9/10 stars
- Software — 8/10 stars
- Cashout Time — 1/10 stars
Our final rating for BetVictor is 5 out of 10 stars. This online casino is very unreliable at the moment and has gambled away the trust of its players. If it ever plans to find itself back on the list of legitimate casinos, a lot of work will need to be done on rebuilding trust.
