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First Impression
The casino stays loyal to its theme — once you land on the homepage, you’re greeted with a picture of a butler waiting to serve you. There are a couple of bonuses waiting for you the moment you decide to play, and the overall look of the website is easy on the eyes. It is mostly painted in black, with golden details here and there to give off the feeling of luxury. It does feel a little bit forced though. Or we just got the impression it could’ve been done a lot better. Moreover, Buck and Butler prides itself with licenses and payment partners. You can tell this is emphasized a lot once you’re on the website. But whether you can trust them on this, is sadly, a whole different story. The user experiences we found online don’t work in the casino’s favor.
However, as far as software goes, the casino seems to be well equipped. A lot of slots, video poker, live games, scratch, and table games. If you enjoy variety and need a lot of different games to keep you interested, you might like what Buck and Butler has to offer. Below, we will focus on the games, as well as who produced them.
Games and Software
First things first, Buck and Butler does not offer any sports betting, sticking to their theme of a luxurious betting place. But for all of those who enjoy slot games and casino games, you will find plenty in this casino — the offer is immense. The website is easy to navigate and games are split into categories. So if there are any not-so-tech-savvy gamblers out there, this casino site won’t let you down. The games at Buck and Butler are produced by some of the biggest names out there: NetEnt, MicroGaming, EvolutionGaming, BetGames, etc. So rest assured you’ll have a lot of fun no matter what games you decide to go for. There are over 951 slot machines, 88 video poker games, and 123 table games. As for the live casino, Buck and Butler doesn’t disappoint there either — you get to choose from 95 live casino games.
Developers made sure the casino is accessible on all platforms. Therefore, if you’re a busy person and are always on the run, it shouldn’t be a problem to play the mobile casino version. The casino will work perfectly on all smartphones and tablets — a necessary standard for any casino operating in the 21st century.
In conclusion, when it comes to software, Buck and Butler is top-notch. However, does this also translate to other areas?
User Experience
This brings us to the most important part of any online casino review — stories from the players. And let us tell you right away, this time around, they’re not good at all. Buck and Butler accept players from most of the countries worldwide, with the exception of the UK, the USA, Australia, and a handful of other European countries. The casino has two licenses, one from the MGA (Malta Gaming Authority) and a Curaçao Gaming License. Furthermore, there are a lot of deposit and withdrawal methods offered. Nevertheless, a couple of things are left unsaid, leaving most of the players confused on this casino’s rules.
The first thing users were surprised by was the fee for every deposit and withdrawal. Although the fee doesn’t seem to be too large, it does add up if you play a lot. An average player withdraws his/her money multiple times per week, not to mention the deposit. However, this info is pretty hard to find unless you’re an active player of the casino — it’s written in the terms and conditions and the deposit section of a customer account. So watch out for this, and try to pay attention before you start to gamble.
The biggest issue though seems to be with the withdrawal process. Here’s a somewhat silly scenario that happened not so long ago at Buck and Butler; players couldn’t withdraw their money due to a technical error. What’s even sillier is that they could still put in a deposit. Confused? Yes, so were we. And what’s even worse is that the withdrawal issue hasn’t been fixed in over two months, bu that didn’t stop the casino from taking deposits. Reasonably, it made players furious. This does leave the impression you’re being stripped off you money. And although customer service seems to be working fine, they weren’t very helpful or responsive when a flood of players demanded an explanation of why they couldn’t withdraw the money they had rightfully earned. However, it appears this issue has been fixed, but it did completely ruin the casino’s reputation.
Also, a couple of other things that left players feeling uneasy were the bonuses. Buck and Butler offers a lot, but not for everyone. Bonuses apply only to certain countries, and you’re never really sure if your state found itself on the list of the lucky ones. And since the players weren’t aware of this, many have wasted a decent amount of money on deposit trying to receive the bonus, but they never did.
Withdrawal Methods
If you want to withdraw your money using a credit card, watch out because Buck and Butler accepts only Visa and Visa Electron. Some other methods you can use to collect your money (we hope you’re lucky enough) are; Bank Wire Transfer, Neteller, Ukash, and Skrill. It seems like you have enough options to choose from, so don’t be surprised once you see that a certain amount of money was reserved, that would be the fee we spoke about earlier.
The casino also has live chat available for you — they do seem to be quite responsive and polite when you’re seeking help. However, we’re not sure if this is the case once you approach them with a serious problem. After all, they might just leave you unattended.
Pros and Cons
For a casino founded in 2014, Buck and Butler has quite a negative reputation. Most of the review websites have it blacklisted due to awful complaints coming from users that don’t seem to get resolved. Here’s a short list of them for your convenience:
Pros:
- Good quality software and a lot of games
- Two licenses
Cons:
- Withdrawal issues
- Bad bonuses
- Not enough withdrawal methods
- Not so helpful customer service
Our Verdict
Our final say is that Buck and Butler is definitely a rogue casino. We advise you to stay away from it for the time being and save your money for a different one. You’re never too sure if you’ll be able to withdraw your money, and terms and conditions are not clear enough. The casino has some potential but absolutely no will to work on its many problems for the sake of improving the user experience.
Casino Rating
- Customer Resolution — 1/10 stars
- Jurisdiction — 8/10 stars
- Software — 8/10 stars
- Cashout time — 1/10 stars
Altogether, we give Buck and Butler 4.5 stars. And remember to always read reviews about online casinos before you trust one with your money. Happy gambling!
