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General Information
The Buzzluck Casino was founded back in 2004 and operates under the Master Licence granted by the government of Curaçao. Until recently, Buzzluck was an award-winning casino powered by Real Time Gaming (RTG).
Unfortunately, the casino’s reputation tanked after the Club Word group has been taken over by people associated with the AffGroup. In case you’re unfamiliar with this notorious faction, they’ve been confirmed to have worked with hackers in the past. They’re also guilty of running pirated games, namely fake Net Entertainment games. Understandably, this hostile takeover greatly compromised the casino operations.
After these dubious individuals got involved, everything went downhill pretty fast. Namely, the vast majority of affiliates were detagged from their affiliate accounts. In other words, they deliberately prevented affiliates from earning their well-deserved commissions. This surpasses unethical business behavior and is considered a downright fraud.
Furthermore, several resources stated that they had hard evidence to prove that this wasn’t a fluke. Allegedly, the Club Word group staff were aware and even approved of these fraudulent activities. Multiple people on key positions in Buzzluck “fled the scene,” including both the affiliate and the casino manager.
The main issue with Buzzluck stems from poor management and questionable decision-making. Although there don’t seem to be many complaints from the player base, it’s still difficult to recommend a casino that associates with Affgroup and blatantly scams their affiliates.
First Impressions
Buzzluck sports a decent website, containing comprehensive information on the casino itself and the preview of the games they offer. The preview is an excellent effort on their part since they’re still working on introducing the instant play.
In the Preview tab on their website, you can quickly skim through hundreds of available games to get a feel for what’s available once you download Buzzluck’s software. The software itself is user-friendly and easy to navigate, so you’ll have no trouble finding your favorite games.
As a welcome addition to the website, Buzzluck introduced Live Chat, allowing players to quickly and easily voice potential complaints and get help even faster. Customer support continues to be quite good for this online casino, despite the management change.
If you put the affiliate blunder aside, Buzzluck does leave a genuinely good first impression. However, that’s easier said than done, seen as they flaunter the affiliate program on their homepage.
Games and Software
Buzzluck Casino is powered by NuWorks software, which has been around for ages and is renowned for the fairness of their games. There haven’t been any allegations that the games are rigged or skewed, so Buzzluck is doing something right after all.
With a myriad of games available, you’re bound to find something you’ll genuinely enjoy. There are hundreds of unique and interesting slots, dozens of table games and different video poker options, as well as games with progressive jackpots. Additionally, Buzzluck is constantly adding new games, which is keeping things fresh for returning players. That’s another plus in our book!
User Experiences
Judging from the reviews and comments left by Buzzluck players online, the overall user experience is surprisingly quite good. With the average e-mail complaint response time of 1 day and a minimal number of unresolved issues, Buzzluck can be proud of their customer service.
On multiple occasions, players were pleasantly surprised by the willingness of Buzzluck’s customer support team to guide them through the entire withdrawal process. So we can’t help but commend them on their patience, professionalism, and dedication to provide a great customer experience.
Pros and Cons
| PROS Was an award-winning casino prior to the management changesMinimal complaints from the playerbaseExcellent customer support — fast and efficientA great selection of fun, interesting, fair games | CONS English onlyNo payouts on weekendsWithdrawal limits (Minimum: $20; Maximum: $5000/week)Sketchy management |
Our Verdict
Buzzluck remains a genuinely good online casino, despite its operations being run by dodgy individuals. There haven’t been any unresolved complaints or issues regarding payouts. On their website, they claim to put the customer first, and they have the track record to back it up.
Additionally, Buzzluck offers a wide selection of NuWorks games, giving you plenty of options and constantly keeping things fresh and interesting. This online casino would’ve been on par with some of the best ones out there if it weren’t for the sudden account changes and the scandal with its affiliates.
Overall, we consider Buzzluck a great online casino. However, we can’t pretend that morally ambiguous people running the casino operations aren’t a big issue.
The bottom line is — you can certainly give it a shot. There haven’t been any complaints from people about not receiving their winnings, but still, you play at your own risk.
Casino Rating
Customer support: 9/10
Cashout time: 5/10
Software: 6/10
Jurisdiction: 7/10
Total: 6.5/10
