Loading...General Information About Casino
The name itself is a combination of two words, and it naturally emphasizes the fact that their business is registered and located in Africa. When those facts are taken into consideration, it does not come as a surprise that their website has an African style theme. They appeared on the market in the year 2016, and since then their license and regulations are under the Government of Curacao. The company which stands behind all of it is Equinox Dynamic N. V. Their services are not available only for players from South Africa, although the players from the USA and the UK are banned from playing in the Africasino.
First Impression
The website’s design has elements associated with the African culture, but it is a rather poor attempt. Apart from the logo and some pictures in the gallery, it looks like standard casino websites. The user interface is minimalistic, and all of the information that the player would require are easy to find. In the footer you can find ongoing regular and special promotions, link to the customer support with the FAQs, information about the payment options they are offering, and the live chat is accessible. You can choose among three different languages, but it’s a mess. Other than the African language for the South African players, English and French are available. However, if you choose French, for example, the website localization will be half-English, and half-French. The signup and login can be accessed through the website’s header, and the registration process does not require a lot of information from the player. There is an automatic slider with active bonuses, and with a link to the Terms and Conditions page. This online casino offers a wide variety of casino games. You can search them by categories, or by inputting their names in the search field. The home page gives you quick access to the most popular ones. In the footer, you can find some additional links that might be of interest to you. Apart from those, site’s ownership and license can be seen.
Games and Software
Africasino offers a variety of slot games with different themes, which were developed by different software companies, among which are big names like Amaya and NextGen. There are some honorable mentions, too: GameArt, Fugaso, and GS. You can play some of the most popular online slots games such as Street Fighter II, King Kong, Red Riding Hood, as well as the Guns N’ Roses slot. During the New Year’s festivities, Christmas themed slots are drawing the attention of the players, being placed on visible spots on the website. The categories of the games are as follows: Featured Games, New Games, Bonus Games, Booongo Tournament, Video Slots, Live Casino, Card & Table Games, Classic Slots, Scratch Cards, Video Poker, Micro Bet, Vip Games, Jackpot Games, Action Games. There’s almost anything for anyone, and in total, there are more than 1.500 games. It is important to note that nearly every game can be tested for free, before investing real money. That is a convenient feature for those who want to try out the slots or have fun. The annoying thing when you are playing the free versions, though, are pop-ups that you will receive, suggesting that you should sign up.
Promotions and Bonuses
Players from South Africa have an admirable choice when it comes to bonus money that they will receive upon registering on the website. The loyal players will also be rewarded if they continue their online gambling, upon using the initial welcome bonus. That bonus can go up to R10.000, along with 100 no wager spins and it is spread throughout the first three deposits. Other types of promotions, for regular players, include different weekly and monthly bonuses, which might come with zero wagering requirements, real cash prizes and free spins.
Why Is It Blacklisted?
Africasino belongs to the AffPower/GameTech group casinos. The unethical activity that they’ve been involved in is not only illegal and shady but rather hard to believe. Thousands of blogging websites were hacked to advertise online casinos unknowingly. Numerous complaints were ignored, and this proves the fact that these groups care more about the money than being involved in illegal activities.
Pirated Games
It was proven that some of the games, both from Novomatic and NetEntertainment were pirated. That is extremely important for the players to note because again, it shows how little the groups mentioned above care about being involved in criminal activity, and how they are manipulating their customers. Not only that, but the pirated games do not have the same RNG system as their originals, as well as jackpot rewards. That is putting the players at a disadvantage, for they do not know if they are being cheated on by the casino business, and what else is hiding behind the curtain of it all. As a cherry on the cake comes the fact that in Terms and Conditions: 13.5, they are clearly trying to discourage gamblers with addiction from limiting their deposits. It is said that should they make a deposit limit, their withdrawal will also be limited, up to 5x of the deposit amount. This is indeed a clear representation of who you are dealing with.
User Experience
The feedbacks provided are various, but usually, they are in a negative context, and the fact that Africasino is blacklisted on a lot of websites which are doing reviews of the online casinos speaks for itself. The comments will be discussed in the continuation of the text, but first, we will cover the basics.
Customer Support
This South African online casino can certainly be proud of its customer support. Without a doubt, being able to solve customer related problems quickly is a vital part of a casino business. There might be problems with deposits, withdrawals, games not functioning correctly, payment system, etc. and people from the customer support are the heroes who save the day. Africasino offers a 24/7 Live Chat with employees who speak different languages, and the team can also be contacted via email or a phone number. Last but not least, the website offers a well-organized FAQ section where the players can find the answers to the most common questions.
Devices to Play On
An online gambling business would not be complete without a mobile application. The whole idea of playing games on the internet is to have the freedom of accessing the games whenever and wherever you find it the most convenient. Africasino has enabled their players to enjoy their games through the browsers on their mobile devices. Both the Android and the iOS platforms can run the games smoothly, directly from the website which, however, does not have a responsive design.
Reviews and Comments from the Players
The most common things that the players are complaining about are wagering requirements, a specific delay of the reel spinning, especially when you play the free versions of the game and the time that it takes for the money withdrawal. It is noted that it might take up to 7 working days, but some players have had the experience with more than that. It’s not all so bad, though. The casino also has positive feedbacks which are associated with the variety of the games, simplicity of the website, and the professionalism of the Customer Support.
Pros and Cons
PROS:
– A minimalistic website with an attractive design
– Different categories with a vast choice of slot machines and other games.
– Well trained customer support available 24/7 via live chat, email, phone number. The operators speak different languages and are said to be kind and professional.
– Welcome bonuses, as well as weekly and monthly promotions.
– Games are available on mobile devices
CONS:
– The only currency that they are offering to play with is Rand (ZAR).
– Withdrawals can take up to 7 working days or more.
– A long delay when the reels are spun, before a spin is completed.
– Slot games are slow before you make your first deposit.
– The casino had pirated software available to play on their site.
– Withdrawal limit that takes place if the player decides to limit his deposits.
Our Verdict
The website can offer a decent amount of fun for someone who is not willing to invest real money. The shadiness of the actions made by the groups standing behind the casino should discourage players from depositing money (especially substantial amount). It is blacklisted on almost all of the review websites for a good reason. Africasino is relatively new on the market, and they have potential, but they should reconsider with whom they are associated with. Test out this casino for fun, or better yet, move along.
Casino Rating
Complaint Resolution: 7
Withdrawal time: 7
Software: 5
Jurisdiction/License: 6
Total Score: 6.25
